🚚 May 4th Shipping Update!
We’ve received a huge number of orders from our May the 4th sale! Orders may be slightly delayed, but rest assured — your order will be shipped as quickly as possible.

Shipping and Returns

SHIPPING & Delivery

Processing & Testing:
We aim to ship orders as quickly as possible. Since our sabers are electronic products, each saber is thoroughly tested before shipment to ensure all functions and features are working properly.

Where We Ship From

Orders may be shipped from either our U.S. warehouse or directly from our manufacturing facility in China, depending on product availability and inventory.

U.S. Warehouse: Orders typically arrive within 5–7 business days after shipment.

Factory Shipment: Orders shipped directly from our manufacturing facility typically arrive within 7–10 business days after shipment.

We always aim to ship from our U.S. warehouse whenever the product is in stock there. If an item is unavailable at our U.S. facility, it may be shipped directly from our manufacturing facility in China.

Delivery Times

U.S. Warehouse Orders:
Estimated delivery time is 5–7 business days after shipment.

Factory-Direct Orders:
Estimated delivery time is 7–10 business days after shipment.

Please note that delivery times may be slightly longer during major sales, holidays, or periods of exceptionally high order volume.

If your tracking information shows “Delivered” but you have not received your package, please first check around your delivery area, with household members or neighbors, and contact your local carrier/post office, as packages may occasionally be left in a secure location.

While we work hard to meet the estimated delivery times above, occasional delays may occur due to carrier issues, customs, weather, or unusually high order volumes. We appreciate your patience and will do our best to ensure your order reaches you safely and satisfactorily.

Shipping Cost:

For a limited time, we're offering FREE SHIPPING on orders above +$99 during the sale season. (USA Only)

Customs Clearance:

For international parcels, all customs duties, taxes, and clearance charges are the responsibility of the customer.

Customers are responsible for contacting and completing customs clearance within the specified time. If the customer fails to do so and the parcel is returned, any return shipping or reissue costs will be borne by the customer and may be deducted from the refund.

If the parcel is destroyed, abandoned, or disposed of by customs due to the customer’s failure to complete the required customs clearance or payment within the specified timeframe, we will not be responsible for the loss, and no refund will be provided for the destroyed or disposed parcel.

RETURNS AND REFUNDS

– Do not send your purchases back to the label shown in the shipping package, please contact support at support@neosabers.com for the return address –

Returning an Item: To get refund, you need to return the item and email the return receipt at support@neosabers.com. Once the parcel is being received, you’ll get complete refund within next 24 hours.

Defective or Broken Product: We stand by our product. If you receive a defective or broken product, send us an email with a clear photo and video of the product within 30 days of receiving, we will initiate the replacement of required parts immediately. In case, the customer is not willing to get the replacement parts, return shipping cost will be borne by the customer.

Incorrect Product: We will take complete responsibility for the incorrect orders. We will pay for the return shipping and will issue complete refund or resend the order with the correct product.

There are some situations where refunds are only partially refunded with the return of the item (if possible). Item is not in original condition, it is damaged or parts are missing for reasons not due to our fault. Any item returned more than 30 days after delivery.

Product Never Arrived: If your order has not arrived within the mentioned time, and tracking does not work or if tracking is stuck at the same state for more than 10 days, send us an email at support@neosabers.com, we will make sure the order arrives at your doorstep.

Money Back Guarantee: If you regret on your decision of buying your saber you can avail our 99 Day Money Back Guarantee, Send us your unused package.

Customer Dislikes the Product or want to replace: If the customer dislikes or wants to replace the product, they can return the product within 30 days. The product must be in its original condition, the customer will pay the return shipping and a standard order processing fee of $20.

In case of refund, the customer can choose between a refund or store credit. Shipping cost and credit card/PayPal fee will be deducted from the issued refund.

We proceed refunds in 36 hours after confirmation with the customer over the email. Refunds may take 5-15 days to appear in your bank account. PayPal and credit/debit card fee is not refundable. If you do not receive the amount within 15 days, please contact your bank and send us an email so we can recheck the process.


Missing Item Policy:

If there is anything missing from your package, you must inform us within 10 days of delivery. Unfortunately, we cannot be held responsible for any missing item claims made after this period. Please send us an email at support@neosabers.com