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Free Shipping on orders over $650

SHIPPING

Processing Time: 

Please allow 2-5 days for order processing.

We try our best to ship the orders within first 5 days of order placement. As this is an electronic product, we thoroughly test the saber under certain conditions/circumstances to ensure all functionalities are working perfectly.

Delivery:

All orders are delivered within 2-3 weeks.

RGB lightsabers: Delivery time is 7-10 days
Premium Xenopixel/Proffie/GHV3 and their RGB Variant: Delivery time is 2-3 weeks maximum.

In case the product is not delivered and the tracking states “Delivered”, please check your nearest post office as they hold the delivery or they may have dropped the parcel at your door.

Please note that due to COVID, there are restrictions in some states and countries. Shipments may delay from 1-2 weeks depending on the pandemic situation. We however will make sure all customers receive their orders with complete satisfaction.

Shipping Cost:

For orders below $650, flat $39 will be charged as shipping cost.
For international parcels, the customs charges have to be borne by customers.

RETURNS AND REFUNDS

– Do not send your purchases back to the label shown in the shipping package, please contact support at support@neosabers.com for the return address –

Returning an Item:
To get refund, you need to return the item and email the return receipt at support@neosabers.com. Once the parcel is being received, you’ll get complete refund within next 24 hours.

Defective or Broken Product:

We stand by our product. If you receive defective or broken product, send us an email with a clear photo and video of product within 7 days of receiving, we will initiate the replacement immediately. In case, customer is not willing to get the replacement, return shipping will be beard by the customer.

Incorrect Product:

We will take complete responsibility of the incorrect orders. We will pay for the return shipping and will issue complete refund or resend the order with the correct product. 

There are some situations where refunds are only partially refunded with the return of the item (if possible). Item is not in original condition, it is damaged or parts are missing for reasons not due to our fault. Any item returned more than 15 days after delivery.

Product Never Arrived:

If your order has not arrived within the mentioned time, and tracking does not work or if tracking is stuck at the same state for more than 10 days, send us an email at support@neosabers.com, we will make sure the order arrives your doorstep.

Customer Dislikes the Product or want to replace:

If customer dislikes or wants to replace the product, they can return the product within 7 days. The product must be in its original condition, customer will pay the return shipping and a standard order processing fee of $20.

Incase of refund, customer can choose between refund or store credit. Shipping cost and credit card/paypal Fee will be deducted from the issued refund.

We proceed refunds in 36 hours after confirmation with customer over the email. Refunds may take 5-15 days to appear in your bank account. PayPal and credit/debit card fee is not refundable. If you do not receive the amount within 15 days, please contact your bank and send us an email so we can recheck the process.

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