Shipping and Returns

SHIPPING

Processing Time: 

Please allow 1-5 days for order processing.

We try our best to ship the orders within first 3 days of placing order.

Delivery:

All orders are delivered within 1-4 weeks. 

Premium products are sent via Express shipping and are delivered within 3-5 business days. 

In case the product is not delivered and the tracking states "Delivered", please check your nearest post office as they hold the delivery.

Please note that due to COVID-19, shipments may delay from 1-3 weeks depending on the pandemic situation. We however will make sure all customers receive their orders with complete satisfaction.

Shipping Cost:

For orders below $495, flat $29 will be charged as shipping cost.

RETURNS AND REFUNDS

– Do not send your purchases back to the label shown in the shipping package –

Defective or Broken Product:

We stand by our product. If you receive defective or broken product, send us an email with a clear photo of product within 15 days or receiving, we will resend or refund your order immediately. 

Incorrect Product:

We will take complete responsibility of the incorrect orders. We will pay for the return shipping and will issue complete refund or resend the order with the correct product.

 

There are some situations where refunds are only partially refunded with the return of the item (if possible). Item is not in original condition, it is damaged or parts are missing for reasons not due to our fault. Any item returned more than 15 days after delivery.

Product Never Arrived:

If your order has not arrived within the mentioned time, and tracking does not work or if tracking is stuck at the same state for more than 10 days, send us an email at Support@neopixel.com, we will make sure the order arrives your doorstep.

Customer Dislikes the Product:

If customer dislikes the product, they can return the product within 7 days. The product must be in its original condition, customer will pay the return shipping. Customer can choose between refund or store credit. Shipping cost will be deducted from the issued refund.

Refunds take 5-15 days to appear in your bank account. PayPal fee is not refundable. If you do not receive the amount within 15 days, send us an email and we will fix your issue.